Return Policy

Return & Refund Policy

Last Updated: March 6, 2026

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.

The item must be in its original packaging with all tags and accessories.

Proof of purchase (order number or receipt) is required.

Certain items may be non-returnable, including:

Final sale items

Personalized or custom products

2. Return Process

To start a return, please contact us at:

Email: clancysupcycledcouture@gmail.com

Return Address: 181 Tissal Road, Saugerties, New York 12477 Attn: Joanne Vallarella

Once your request is approved, we will provide instructions on how and where to send your return.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery with photos of the issue. We will arrange a replacement or full refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at clancysupcycledcouture@gmail.com

7. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.

Contact your credit card company — it may take time before your refund is officially posted.

Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at clancysupcycledcouture@gmail.com

8. Contact Us

If you have any questions about our Return & Refund Policy:

Email: clancysupcycledcouture@gmail.com

Address: 181 Tissal Road, Saugerties, New York 12477

Owner: Joanne Vallarella